General terms and conditions of sale

Updated on 28 July 2021

The purpose of these general terms and conditions of sale is to define the rights and obligations of the parties in the event of any orders placed by a user with

Sabrina Kaufmann – Sole proprietorship in Luxembourg
Authorisation of establishment n° 10083410/0
VAT: LU28535824
RCS A41794

Registered office: 20, rue Henri Dunant, L-4085 Esch-sur-Alzette
Contact hello@myartbizacademia.com

Under the name of My ArtBiz Academia

owner and manager of the website www.myartbizacademia.com and its digital products (online courses and masterclasses and downloadable ebooks)

ORDERS

Any order placed on the site www.myartbizacademia.com implies full acceptance without reservation of these general conditions of sale.

PRICES & MEANS OF PAYMENT

Prices: The prices of physical and digital products as well as coaching and services are indicated in euros including all taxes (17% Luxembourg VAT). The price of the articles can be modified at any time. However, the final price applied will be the one announced at the time of the order.

Additional shipping costs may be added to the physical products, at the customer’s discretion, also indicated in euros including all taxes (17% Luxembourg VAT), indicated in the shopping cart before the payment act.

Discounts and offers: In the event of a refund of a promotional offer or a product at a reduced rate, the buyer will only be refunded the amount paid at the time of the order, and not the full price, even if the latter is displayed again on the site.

Payment methods: All transactions on the www.myartbizacademia.com website are made through the secure payment processors Stripe or Paypal, at the user’s choice, within a short time. The buyer also has the possibility to make a bank transfer to Sabrina Kaufmann’s account, LU68 0019 3955 9015 3000, BCEELULL, Banque et Caisse d’Epargne de l’Etat Luxembourg, in which case the item purchased will be sent only after Sabrina Kaufmann has received the transfer.

DIGITAL PRODUCTS

The digital products offered are those listed on the website www.myartbizacademia.com. Each product includes a full description on its product sheet. The product delivered to the customer will contain strictly what is written in the description. By elimination, any item not explicitly listed in the description (e.g. displays or accessories in a photo highlighting the product) is not included in the delivery,

Sabrina Kaufmann reserves the right to change the description and price of any product at any time without prior notice or to stop offering a product for sale.

Access & Delivery: After purchase, the customer will immediately receive a downloadable file containing a link and password to access the digital products, hosted on www.myartbizacademia.com. The customer will be able to view videos and PDFs and, depending on the product, will have access to additional useful downloads related to the subject. The customer can find all his downloads at any time on the My Info page.

Limitations of Liability: www.myartbizacademia.com is not responsible for any compatibility problems between a digital product and an electronic device, nor for the unavailability, whether temporary or permanent, of the hosting provider A2Hosting, Inc. Although Sabrina Kaufmann makes every effort to ensure that the service is always available, it may be interrupted at any time.

For any purchase of educational digital products, www.myartbizacademia.com with all mentors who have offered said products, only the obligation of means applies. It cannot be held liable for any damage resulting from the use of the Internet, such as loss of data, viruses or hacking, disruption of service or other involuntary problems. The mentors of the site offering their courses, masterclasses and ebooks do their best to provide quality content, but cannot be held responsible for the results or lack thereof obtained by the customer.

Use: All digital products purchased from www.myartbizacademia.com are intended for private, non-commercial use only. The purchaser has the right to view, download, save and print the resources provided. Under no circumstances does the buyer have permission to copy, duplicate, reproduce, resell, exploit or repost, in whole or in part, the content purchased on www.myartbizacademia.com. Under no circumstances does the buyer have the right to share access to other users. Should such a situation occur, Sabrina Kaufmann reserves the right to ban the user for life from www.myartbizacademia.com and to withdraw all access to digital products already purchased, as well as to bring the matter before the competent courts of the Grand Duchy of Luxembourg.

Any use outside the framework defined in these general terms of use constitutes an act of counterfeiting, which exposes the user to legal proceedings.

Ownership: All products sold on www.myartbizacademia.com remain the exclusive intellectual property of the various mentors mentioned on the product sales page. No transfer of intellectual property rights is made through these GTC.

PHYSICAL PRODUCTS

The physical products offered are those listed on the website www.myartbizacademia.com. Sales are subject to Sabrina Kaufmann’s available stocks. Sabrina Kaufmann cannot be held responsible for stock shortages or the impossibility of selling a product that is not in stock. The product delivered to the customer will contain strictly what is written in the description. By elimination, any item not explicitly listed in the description (e.g. displays or accessories in a picture showing the product) is not included in the delivery,

Sabrina Kaufmann reserves the right to change the description and price of any product at any time without prior notice or to stop offering a product for sale.

Delivery: Unless explicitly indicated as being absent, on holiday, pre-ordered or out of stock, all of which are explicitly indicated on the website www.myartbizacademia.com, Sabrina Kaufmann undertakes to send the products by priority mail with Post Luxembourg, within 48h working days of the order (according to the Luxembourg calendar). A confirmation e-mail will be sent to the address indicated by the customer.

By default, shipments are made without tracking. If the customer has not selected a tracking option at the time of purchase, Sabrina Kaufmann cannot be held responsible for the fate of any mail following the confirmation e-mail.

Right of withdrawal & refunds: In accordance with Luxembourg law, the customer has 14 days from the date of receipt to request a refund.

TAILOR-MADE COACHING & SERVICES

The coaching and tailor-made services offered to support artists are those listed on the website www.myartbizacademia.com. Each coaching or service includes a full description on its product sheet. Coaching and tailor-made services are evaluated on the basis of a questionnaire available on the product sheet, to be filled in by the user, in order to allow Sabrina Kaufmann to estimate the possible results or not, in which case she reserves the right to accept or refuse an application in the interest of the client. Sabrina Kaufmann reserves the right to put a candidate on a waiting list and to contact him/her again depending on the evolution of the demand. In case of acceptance, the client will be sent a contract to the e-mail address indicated on the initial form with an invoice or a deposit depending on the formula, to be signed and paid in order to start the service.

Sabrina Kaufmann reserves the right to change the description and price of any coaching or service at any time without prior notice or to stop offering a product for sale.

OBLIGATIONS OF THE CUSTOMER

The customer, by placing an order on www.myartbizacademia.com, agrees to provide the information necessary for Sabrina Kaufmann to process the order. The customer agrees to provide accurate and current name, contact information, e-mail address and payment method. The customer agrees to update the above information so that www.myartbizacademia.com can contact the customer at any time regarding their orders.

OBLIGATIONS OF WWW.MYARTBIZACADEMIA.COM

www.myartbizacademia.com undertakes to provide relevant and useful information to develop an artist’s career, to hire freelancers who can produce relevant and qualitative content, to maintain the functioning of the site www.myartbizacademia.com as best as possible for optimal operation for users, and to deliver the physical and digital products mentioned on the sales pages.

PROTECTION OF PERSONAL DATA

Each user of the site www.myartbizacademia.com has the right to access and rectify personal data concerning him/her. By accepting these General Terms and Conditions of Sale, the buyer acknowledges that he/she has read our personal data protection policy and consents to the collection and use of this data.

From the moment the user registers his/her name and email address on the website www.myartbizacademia.com, he/she authorises the site to send him/her emails containing information and/or promotional offers concerning products or services, as well as advice aimed at developing his/her artistic business. The user has the possibility to unsubscribe at any time by clicking “I unsubscribe” at the bottom of each email received.

DISPUTE RESOLUTION

www.myartbizacademia.com and its offers, services and use are subject to Luxembourg law. In the event of a dispute, the courts of the Grand Duchy of Luxembourg shall have jurisdiction.